General Terms and Conditions
These General Terms and Conditions (“Terms”) are issued by Radek Vyskočil, with registered office at Lovosická 655/13, 19000 Prague 9, Czech Republic, Company ID: 88211509, e-mail: Vyskoc.radek@seznam.cz, phone: +420 601 131 597, operating address: Evropská 77, Prague 6 (“We” or “Seller”).
These Terms govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (the “Civil Code”), the mutual rights and obligations between you, as the buyer, and us, as the seller, arising from or in connection with a purchase contract (“Contract”) concluded via the online store at tacticalstore.eu (“E-shop”).
All information regarding the processing of your personal data is contained in our Privacy Policy, available at:
https://www.tacticalcore.eu/en/content/2-legal-notice
These Terms are an integral part of the Contract. The Contract and Terms are drawn up in Czech. We may unilaterally amend or supplement these Terms. This does not affect rights and obligations that arose during the validity of the previous version.
As you know, our communication takes place primarily at a distance. Therefore, the Contract is concluded using means of distance communication, enabling agreement without physical presence, via the E-shop interface (“web interface of the E-shop”).
If any part of these Terms conflicts with what we have specifically agreed during your order process, that individual agreement takes precedence.
DEFINITIONS
– Price: The amount you will pay for the Goods.
– Shipping Price: The amount for delivery, including packing.
– Total Price: The sum of the Price and the Shipping Price.
– VAT: Value added tax under applicable law.
– Invoice: A tax document issued in accordance with VAT law for the Total Price.
– Order: Your binding offer to purchase the Goods from Us.
– User Account: An account created based on your details, allowing you to save information and view order history.
– You: The buyer.
– Goods: Any item offered for sale on the E-shop.
General Provisions and Instructions
Purchases can only be made through the E-shop interface.
You are obliged to provide accurate and truthful information when ordering. We will consider the data entered in your Order as correct and truthful.
Product Reviews
On our E-shop, we also provide access to product reviews submitted by other consumers. We ensure and verify the authenticity of such reviews by linking each review to a specific order. This means that in our internal system, we can view the linked order ID with every review, enabling us to confirm that the review comes from a real consumer.
CONCLUSION OF THE CONTRACT
The Contract can only be concluded in the Czech language.
It is concluded remotely via the E-shop, and you bear the costs of using remote communication tools. However, these costs do not differ from the standard rate for internet access; no additional costs beyond the Total Price will be charged by Us. By submitting the Order, you agree to our use of remote communication tools.
To conclude a Contract, you must create an Order on the E-shop. The Order must include:
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Information about the Goods you wish to purchase (select items by clicking "Add to cart");
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Information about the Price, Shipping Price, chosen payment method for the Total Price, and delivery method; this is entered during the Order process, and prices are automatically generated based on your selections;
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Your identification and contact information necessary for delivery (name, surname, delivery address, phone number, email address).
You can modify and review the Order during its creation. After checking, finalize it by clicking "Order with obligation to pay." Before doing so, you must confirm that you have read and agree to these Terms; otherwise, the Order cannot be completed. Once you click, the information is sent to Us.
We will confirm your Order by email to the address provided. This confirmation includes a summary of the Order and these Terms as an attachment. The version of the Terms attached applies to the Contract. Once confirmed, the Contract is concluded.
We may not be able to confirm some Orders, e.g., if goods are unavailable or if you order more than the allowed quantity. The maximum quantity is always stated in advance. If we cannot confirm your Order, we will contact you and send a revised offer. The Contract is concluded upon your acceptance.
Products are manually assembled and made to order. In case of high demand, minor delays may occur, handled by increasing production capacity. This may result in a 7–10-day delay.
If an Order or E-shop displays an obvious pricing error, we are not obliged to deliver goods at that Price, even if you received an Order confirmation. In such cases, we will contact you with a revised offer. The new Contract is concluded upon your acceptance. An obvious pricing error may be a price much lower than standard or a missing/extra digit.
Upon Contract conclusion, you are obliged to pay the Total Price.
If you have a User Account, you may place an Order through it. You must still verify that all information is accurate and up to date. The process is the same, but saves you from re-entering your details.
In some cases, we may offer discounts. These must be entered in the designated field during the Order proposal. If done correctly, the discount will be applied.
USER ACCOUNT
You may access your User Account by registering on the E-shop.
When registering, you must provide accurate and truthful information and update it if changes occur.
Access is secured by a username and password. Keep this information confidential. We bear no responsibility for misuse.
The User Account is personal. You may not share it with third parties.
We may cancel your Account if unused for over 5 years or if you breach the Contract.
The Account may not be available continuously due to maintenance.
PRICING AND PAYMENT TERMS, RETENTION OF TITLE
Prices are always listed on the E-shop, in the Order, and the Contract. In case of discrepancy, the price in the Order applies. The Shipping Price and conditions for free shipping are also provided.
Total Price includes VAT and all legal fees.
PAYMENT TERMS AND RETENTION OF TITLE
We will require payment of the Total Price after the Contract has been concluded and before the Goods are handed over. You can make payment of the Total Price using the following methods:
– Online card payment. In this case, payment is made through the ShoptetPay payment gateway, and the transaction is governed by the terms of this gateway, available at: https://www.gopay.com/. The Total Price must be paid within 7 days of order placement. Orders are dispatched only after payment is received.
– Cash on delivery. Payment is made at the time of delivery against receipt of the Goods. The Total Price is payable upon receipt of the Goods.
– Cash upon personal collection. You can pay in cash when collecting the Goods at our premises. In such case, the Total Price is payable upon receipt of the Goods.
The invoice will be issued electronically after the Total Price has been paid and will be sent to your email address. A printed copy will also be included with the Goods and available in your User Account.
Title to the Goods passes to you only after you have paid the Total Price and taken delivery. In the case of bank transfer, payment is considered made when the amount is credited to our account. For other methods, payment is deemed completed at the moment of transaction.
DELIVERY OF GOODS AND TRANSFER OF RISK
Goods will be delivered no later than within 7 days, using the method of your choice. You may choose from the following:
– Personal collection at pick-up points operated by Zásilkovna and its partners;
– Delivery via carriers provided by Zásilkovna and its partners.
Goods can be delivered within the Czech and Slovak Republics.
Delivery time depends on availability and your selected delivery and payment methods. An estimated delivery time will be stated in the Order Confirmation. This timeframe is indicative and may differ from actual delivery time. In the case of personal collection at our premises, you will be notified via email when the Goods are ready for pickup.
Upon receiving the Goods from the carrier, you must inspect the packaging for damage. If any defects are found, immediately notify the carrier and us. If the packaging is damaged in a way that indicates tampering, you are not obliged to accept the shipment.
If you refuse to accept the Goods (except as described in clause 6.4 of these Terms), this does not constitute a breach of our obligation to deliver the Goods. It also does not mean you have withdrawn from the Contract. In such case, we have the right to withdraw from the Contract due to your material breach, or to store the Goods, in which case we may charge a storage fee of 0 CZK. If we choose to withdraw, the withdrawal becomes effective on the day you receive notice. Withdrawal does not affect our right to claim shipping costs or damages, if any. We will only enforce compensation in cases of repeated abuse, not for first-time buyers who change their mind. Communication is key – just call us.
If re-delivery or alternative delivery is required due to your fault, you are responsible for the additional costs. Payment details for such costs will be sent to your email and are payable within 14 days of receipt.
Risk of damage passes to you upon receipt of the Goods. If you fail to accept the Goods (except under clause 6.4), risk passes at the time you had the opportunity to receive them but didn’t due to your fault. This means you are responsible for any loss, damage, or deterioration of the Goods from that point.
If the Goods were listed as out of stock with an indicative availability date, we will inform you in the event of:
– Unexpected production delays, with updated availability information;
– Delays in delivery from our supplier, with a new estimated delivery timeframe.
RIGHTS ARISING FROM DEFECTIVE PERFORMANCE
We guarantee that at the time risk passes (as per clause 6.7), the Goods will be free from defects and in particular:
– Conform to the agreed description, type, quantity, quality, functionality, compatibility, interoperability, and other agreed features;
– Be fit for the agreed purpose and one we have accepted;
– Be delivered with agreed accessories and instructions, including assembly or installation guides;
– Be fit for the usual purpose of such Goods;
– Match the usual quality, quantity, durability, functionality, compatibility, and safety that you can reasonably expect, taking into account public declarations (e.g. advertising, labels);
– Be delivered with accessories, packaging, assembly guides, and usage instructions that you can reasonably expect;
– Match any sample or model we provided before the contract.
Rights and duties relating to defective performance are governed by generally applicable legislation (in particular §§ 2099–2117 and §§ 2161–2174b of Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection, as amended).
If the Goods have a defect—especially if any of the conditions specified in Article 7.1 are not met—you may notify us of such defect and assert your rights related to defective performance (i.e., file a complaint) by sending an email or letter to our addresses listed in our identification details, or in person at Evropská 611/77, Prague 6, 160 00—but please call 601 131 597 first and we will agree on the next steps. You may also use the sample complaint form provided by us, which forms Annex No. 1 of these Terms. When asserting your rights to remedy for defective performance, you must choose how you want the defect addressed—and this choice cannot be changed without our consent. We will handle the complaint in accordance with the right you have chosen.
If the Goods are defective, you have the following rights:
- to have the defect remedied by supplying new non-defective Goods or by delivering the missing parts; or
- to have the defect remedied by repair of the Goods,
unless the selected method of remedy is impossible or disproportionately costly compared to the other method, considering particularly the significance of the defect, the value the Goods would have without the defect, and whether the defect can be remedied by the other method without significant inconvenience to you.
We are entitled to refuse to remedy the defect if it is impossible or disproportionately costly, especially considering the defect’s significance and what the Goods would be worth without the defect.
Furthermore, you have the right to:
- a reasonable price reduction; or
- withdraw from the Contract,
if:
- we refuse to remedy the defect or do not remedy it in accordance with legal regulations;
- the defect recurs;
- the defect constitutes a material breach of the Contract; or
- it is apparent from our statement or the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to you.
You are not entitled to withdraw from the Contract if the defect is minor.
If you caused the defect yourself, you do not have rights arising from defective performance.
Normal wear and tear from ordinary use, or for used Goods, wear corresponding to the extent of prior use, does not constitute a defect.
When you lodge a complaint, we will issue you a written confirmation that includes:
- the date the complaint was lodged;
- the content of the complaint;
- the method of complaint resolution you require;
- your contact details for the purpose of informing you about the outcome.
Unless otherwise agreed, we will remedy the defect and inform you of the result within 30 days of receiving the complaint. If this period expires without result, you may withdraw from the Contract or request a reasonable price reduction.
We will inform you of the complaint’s resolution by email and issue a confirmation including the date and method of resolution. If the complaint is justified, you are entitled to reimbursement for reasonably incurred expenses, which you must demonstrate (e.g., by receipts or delivery cost confirmations). If the defect is remedied by supplying new Goods, you are obligated to return the original Goods, but we will cover the return shipping costs.
If you are an entrepreneur, you must notify and raise objections regarding the defect without undue delay after you became aware of it, but no later than within 3 days of receiving the Goods.
If you are a consumer, you have the right to assert rights for defective performance in respect of a defect that occurs in consumer Goods within 24 months of receiving the Goods.
Withdrawal from the Contract
Withdrawal from the Contract—that is, termination of our contractual relationship from its outset—may occur for the reasons and by the means set out in this article, or in other provisions of the Terms where withdrawal is expressly provided for.
If you are a consumer (i.e., a person purchasing the Goods outside the scope of their business), you have the right under § 1829 of the Civil Code to withdraw from the Contract without giving a reason within 14 days from the date of conclusion of the Contract—or, in the case of Goods purchase, within 14 days of receiving the Goods. For Contracts involving multiple Goods or parts, this period runs from receipt of the last item; for Contracts involving regular or repeated deliveries, from receipt of the first delivery.
You may withdraw by any demonstrable means (in particular, by sending an email or letter to the addresses listed in our identification details). You may also use the sample withdrawal form provided by us as Annex No. 2 of the Terms.
As a consumer, you may not withdraw from the Contract when the subject matter of the Contract falls under § 1837 of the Civil Code.
The withdrawal period is considered to have been met if, within that period, you send us a notice of withdrawal.
In the event of withdrawal under Article 8.2, you are obliged to send the Goods back to us within 14 days and bear the costs associated with returning the Goods. You are entitled to reimbursement of delivery costs, but only up to the amount of the lowest offered delivery method we provided. If withdrawal is due to our contract breach, we also reimburse the return shipping costs, but again only up to the amount of the cheapest method we offered.
We will refund the price within 14 days of the effective withdrawal date to the account from which the payment was made, or to another account you have designated. We will not refund earlier than receipt of the returned Goods or proof of their dispatch. Please return the Goods clean and, if possible, in their original packaging.
In case of withdrawal, you are responsible for any diminished value of the Goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functionality—that is, beyond what would be done in a physical store. If we have not yet refunded the price, we may offset our claim for this diminished value against your refund claim.